Our Privacy Notice

Your personal information and other information is collected by Burning Nest (“we” and “our”) and this document explains our practices regarding the collection of information that can personally identify you and/or your company.

The data controller in relation to personal information is Burning Nest Ltd.

Consent to collection and use of your Information

If you give us or we hold your personal information, this indicates that you consent to our using it, and we will treat it, in accordance with this policy. We respect your privacy and the choices you make about how you want us to contact you.

We collect the following types of information: –

Personally, Identifying Information. We may collect personal contact information such as your name, address, company name and address, contact details including your e-mail address.

Account Information. We may record any preferences or special requirements that you may have.

Transactions. We maintain records which show the products and services you have requested and/or been supplied. Information about particular transactions is maintained in our databases in the same or similar manner as such information is maintained for transactions which are done by telephone, fax, etc.

E-mail Correspondence. Your e-mail address is used to raise and respond to issues and inquiries of all types and to keep in contact with you generally.

Uses of your personal information

We will use your personal information for normal business purposes such as to communicate with you about orders, the uses set out below and other uses reasonably contemplated at the time we collected the information.

We may also use personal information to establish a profile for you or your company, or collectively for some or all of our customers, to help us make business decisions like: product development, improve quality of customer service.

Burning Nest uses personal information to personalise the types of information you receive from us, to better understand who we deal with and tailor what we do to improve our operations, for your benefit.

In the event of any prospective or actual merger, business sale or re-organisation we may share personal information with the other party or parties involved in the course of such merger, business sale or re-organisation negotiations or processes and transfer such personal information to the merged entity or any member(s) of it, the business acquirer or the relevant party(ies) following reorganisation.

By giving your personal information to us you unambiguously, freely and with full knowledge of what we may use your personal and other information for, agree that we may collect and use such personal information and other information in accordance with the terms and conditions of this policy. Where the law requires you to opt-in before we can use your personal information for any particular purpose we will not use your personal information for such purpose unless you give opt-in consent for it.

Consent to export of your Information

All information you give to us, including personally identifying information, will be transferred to our processors out of the EU for the purposes set out in this policy. By providing us with your personal information you unambiguously consent to the transfer of your personal information and other information out of the EU.

Retention of your Information

The personal information you provide is retained for only as long as there is a legitimate business or legal requirement to do so. We may store your personal data for up to 15 years.

We may remove information when it becomes out of date or inaccurate or when properly requested by you (subject to any legal duty we may have to preserve it).

Protection of your information

We protect the personal information you share with us. Access to your personal information is limited only to our volunteers, and/or authorised third parties who need it for or in relation to the purposes referred to in this Privacy Policy including, without limitation, third-party contractors.

To prevent unauthorised access, maintain data accuracy, and ensure proper use of your information, we and our IT contractors and sub-contractors have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Third parties and your Information

Except as specifically described in this Privacy Notice Policy, we will not, without your specific prior consent, sell, trade or transfer your information to third parties other than authorised third parties (such, for example, contractors operating our IT services) and others involved in the supply and distribution chain (e.g., vendors, suppliers), which may need access to some of your personal information. For example, if we ship an order to you, we must share your name and address with a shipping company.

We oblige such third parties to comply with our privacy policy and limit their access and use of your personal information. If you have any questions relating to the transfer of your personal data to the third parties described in this Privacy Notice Policy, please contact us at: tech@burningnest.co.uk.

Community Safeguarding

Where personal data (including sensitive personal data) is received from a third party, we will notify the data subject within one month or upon first contact with the data subject (whichever is sooner).

Where there is a risk to the safety or wellbeing of another person, we may choose not to inform the data subject that we have processed their data or we may take steps to reduce the risk by not disclosing full details or restricting your rights like your right to access the information.

We use the legitimate interest of community safeguarding as our legal basis for processing this data.

Disclosures required by law

Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate governmental or regulatory authorities under applicable law or regulation.

We will disclose personally identifiable information only upon receipt of a court order or warrant legally requiring us to do so. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law.

Children’s Privacy

We only collect children’s personal data so that we can communicate with them relevant information in relation to a ticket or membership plan they bought, or they have been booked in by their parent(s)/school/legal carer. We only collect direct consent from children over the age of 13.

We are not sending any promotional material directly targeted at children. We will however, send them notifications and information detailing the event(s).

Transactional emails including invoicing, payment reminders, update of payment details etc are being sent to the parent(s)/school/legal carer. If our only contact information is the children’s email address, we will then be sending transactional emails to this address. The email is to be read and replied to by the parent(s)/school/legal carer and is not in any way addressed to children under the age of 13.

Accessing, rectifying, blocking and Updating Information

Please notify us of any changes in your name, address, title, telephone number or e-mail address. You can correct your personally identifiable information yourself by contacting us with a request for your change.

You may ask to have the information on your account deleted or removed; however, because we keep track of certain transaction information, such as past purchases, and other similar information, for legal compliance purposes (including company bookkeeping), we may not be able to delete certain information.

If information we hold appears to be inaccurate we will block its use until the position is verified to our satisfaction.

You may also ask for a copy of the personal information we hold about you/your company, at no additional cost.

If you have any questions relating to this Privacy Notice Policy or relating to the transfer of your personal data, please contact us using the details below.

If you do not agree to this Privacy Notice Policy, please do not provide us with your information. We reserve the right to change the Policy from time to time.

We will notify all of our website visitors of the policy change. We will also post a link to any amended policy on each email we send to you.

Contact Information: Burning Nest , tech@burningnest.co.uk

Policy reviewed 21/01/2024